With a background in the events management and tourism, Charlotte brings a wealth of marketing expertise, crucial relationship development skills, clear communication and strong ethics to every client relationship.
Charlotte understands that everyone’s experience of buying and selling property is unique. She is a proficient multi-tasker and prides herself on remaining cool, calm and collected in testing situations. The ability to handle high pressure is reassuring to our clients, making the process as relaxed and enjoyable as possible.
Charlotte prides herself on building enduring relationships with everyone she works alongside. Highly empathic, she listens carefully and understands what is important to our clients, and then gets busy delivering the service and results you deserve.
Having lived in many areas of Auckland and now based centrally with her husband and children, Charlotte enjoys being actively involved in her community and loves all that Auckland has to offer.
Charlotte’s brilliant skills and warm personality are a vital part of Lynn Lacy-Hauck’s winning team at Ray White Ponsonby.
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Superb service Lynn and Charlotte are the epitome of professionalism. They are honest, straight talking, fully engaged and have an extensive knowledge of West Auckland real estate. It was a pleasure working with both of them. They secured us a quick result that exceeded our expectations in a difficult market and I could not recommend them highly enough.
Communication is key! Our experience working with Lynn and Charlotte to sell our house was truly exceptional. Right from the start, their professionalism, expertise and dedication were evident every step of the way. What particularly impressed us was their proactive approach to communication, ensuring we were informed at every stage of the process. We felt comfortable and supported throughout the journey. We highly recommend their services to anyone looking to sell a property.
Exceptional Service with Integrity and Care We recently had the pleasure of working with Charlotte when purchasing our first home in New Zealand, and we cannot recommend her highly enough. As newcomers to the property market here, we had a multitude of questions and concerns. Charlotte was incredibly patient, transparent, and always took the time to provide thorough answers. Charlotte's professionalism shone through in every aspect of her work. She held open homes in an organized and welcoming manner, acting with maturity and respecting the privacy of the property owners while making us feel completely at ease. Unlike many others, she never discredited other agents' properties. Instead, she provided balanced, honest advice that helped us make informed decisions. Even though she knew our offer might not meet the seller's expectations, Charlotte still treated us with the utmost respect and continued to offer invaluable guidance. Her dedication to both the sellers and buyers is truly commendable. Thanks to her, we felt supported and confident throughout the entire process. If you're looking for an agent who is honest, reliable, and genuinely cares about her clients, Charlotte is the one to choose. She made our home-buying experience a positive and memorable one.
Top Performance from a Top Team We appointed Lynn and Charlotte because in Titirangi they were the most successful sales team at Ray White the top producing real estate agency by far in the area (our analysis of all residential property sales 2H 2023). Lynn and Charlotte are skilled professionals: excellent communicators, direct and respectful, transparent, close to the market and hard-working. • At all times we were fully informed of all house inspections; • We could keep up to date with buyer interest via Ray White’s “live” website stats and enquiry/feedback data base; • Weekly WhatsApp meetings reinforced priorities going-forward; • Efficient support staff attended to administration The sale process has been both seamless and successful. We highly recommend both Lynn and Charlotte.
Charlotte is a wonderful agent. Hard working, smart, professional, easy to communicate with and caring. She is very knowledgeable about real estate and selling, is attentive to all details, and goes the extra mile to make your house sale as easy as possible. We rate her highly.
Everything you worry a real estate agent isn't! Charlotte is one in a million. She is the opposite of all the things you might expect a bolshy, salesy real agent to be [the bad ones!]. She is kind, considerate, patient, warm, friendly and quietly gets the job done without being pushy in the slightest. She made the whole experience a dream and really went above and beyond to take care of me [and all the potential vendors]. I was so impressed and blown away by her ability to always be one step ahead of what I needed. Sign her up! You won't regret it for a moment.
Expert guidance and campaign management Charlotte marketed my property with professionalism and grace from the moment I signed the agreement till the property was sold. She was determined in the pursuit of finding a buyer for my home and pursued all leads and lines of enquiry as soon as they came n. Her communication was excellent, providing regular updates, offering advice as things changed or timelines altered and her positive attitude was awe-inspiring. She drove the campaign along and steered me through offers that unfortunately fell through - picking up again and forging ahead with the next potential lead. Her leadership and guidance was immense and I don't think my house would have secured a successful offer without her at the helm. Her support during the sale was incredible and her advice, always on point. I would recommend Charlotte as a real estate agent who will act with integrity, she's earnest and trustworthy and embodies professionalism in what can be a turbulent life milestone.
Great Agent to work with! Charlotte was a great agent to deal with, she was flexible which assisted my purchase. All documentation was provided accurately and when required, there was no false information given to intice my interest in the property unlike experiences with other agents. She provided clear instruction and helped with negotiations which led to the ability to purchase my first home. Review submitted by Jacob Olsen (Buyer) on 21 Jun 2023
"Charlotte provided us with an excellent sales experience. She was confident and always very helpful - a pleasure to deal with!"
Charlotte is personable and approachable, knowledgeable and hard working and always kept us up to date with how our marketing campaign was progressing. We felt Lynn and Charlotte were invested and motivated to sell our house. They listened to our wants and needs, had good advice and were very good communicators.
Charlotte was fairly new to the market however showed immediately she has the drive, passion and dedication towards her clients to make a mark in this industry. I know Charlotte worked extremely hard both upfront and in the background to uncover any new opportunity she could in a disruptive and challenging market. Charlottes communication and attention to detail was outstanding, and I felt she was always one step ahead of what we were thinking to help find the best buyer for our property, and she succeeded! I love her never give up attitude, coupled with her continued support and empathy, Charlotte nailed it. Thankyou!
