We’re here to support our business owners so they become famous
for giving great customer experiences.
Five years of data – Industry leading platform
Net Promoter Score (NPS)
- Customer survey programme partnered with leading research houses in Australasia.
- 7,000 surveys sent each month to vendors and buyers.
- 60,000 10/10 fans across Australasia.
- Business health check tool with access to individual dashboard.
- Assists in identifying the training needs of your staff
- Ability to add feedback to online peer review sites
Complaints Management
- Purpose-built cloud based complaints management system.
- 24/7 complaints team care for both customers and members.
- Brand protection specialist on hand to limit high risk instances.
- Identifies possible reputation issues or problems to be resolved early,
- Procedures on managing service recovery
What’s on the horizon for the Customer Experience team?
- Customer satisfaction based marketing campaigns.
- Using complaint data and NPS information to develop a more insightful customer journeys
- Launch of property management NPS technology.
- Metrics to benchmark and recognise customer experience excellence.
- Real-Time post auction results throughout New Zealand and Australia
- Point in time surveys to enable ‘early detection’ of a potential problem.
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Growth
We’ve created a platform upon which
we can genuinely innovate for tomorrow.
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With an ambitious 2019-20 roadmap that is built upon the following core anchors:
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Talent & Leadership
Specialised development
of high performing teams.
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Attract the best talent and develop your team
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Customer Experience
We support our business owners so
they become famous for giving great
customer experiences.
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High-standard customer service can win your clients’ hearts and make you recognizable within your target group.
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Digital
Bespoke data products that extend the competitive advantage of our network.
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Our in-house software
development team.
Focus on data, insight
and automation.
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Information Technology
World-class digital service centred around real estate.
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The
digital landscape is evolving and we ensure our businesses
have the support required to harness and adapt to change.
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One System
The One System is a mature platform that has evolved over ten years with improved security updates and multi-million dollar investment
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This connected suite of real estate applications is the bedrock of improved client communication,
internal productivity advantages and reporting tools.
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Marketing
Deliver local area marketing campaigns to help our agents and offices profile themselves in their communities.
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We produce innovative original
content for our agents each month.
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Profit
No other franchisor has a team dedicated to your financial health and prosperity.
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Tailored reports showing profit by channel (sales, principal and property management) along with
profit by each sales agent.
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Property Management
Dedicated coaching for business leadership in property
management.
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Ray White now manages over 150,000 properties globally. We are aware of the importance this delivers to our owners.
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Concierge
Concierge’s mission is to continually stay ahead of the industry to deliver noticeably superior service to existing and future clients.
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We communicate with 305,000 existing and future clients a year on behalf of our principals, agents,
property managers and brokers
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Franchise Opportunities
Franchise opportunities are available across the Ray White New Zealand network for people seeking a challenging yet rewarding career
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Ray White is committed to providing leading-edge technology and proven business strategies that have secured its ongoing success as a market leader.
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Loan Market
Our goal is to deliver tailored solutions to customers (and their families) that allow business owners and agents to add value beyond the real estate ‘transaction’.
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We’ve been helping New Zealanders find the right loan from the largest panel of New Zealand’s leading banks and lenders.
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